Completed -
The scheduled maintenance has been completed.
Oct 25, 18:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 12:00 EDT
Scheduled -
Please note that there will be a bank system maintenance on 26 Oct (Sun), 12:00am - 6:00am SGT.
Incoming SGD FAST Deposits using virtual accounts during this time will be received but will not be processed automatically. They will be manually processed after the downtime.
SGD FAST Withdrawals will not be processed during the downtime and will resume after.
Oct 3, 05:06 EDT
Resolved -
This incident has been resolved.
Oct 24, 11:12 EDT
Investigating -
Android users are unable to add address during onboarding. Our team is investigating and will provide an update as soon as more information is available.
Oct 24, 08:34 EDT
Resolved -
This incident has been resolved.
Oct 22, 22:39 EDT
Investigating -
We are currently investigating issue, where some users are seeing 503 errors intermittently when calling REST endpoints /v1/book and /v1/trades
Oct 22, 22:02 EDT
Resolved -
This incident has been resolved.
Oct 22, 15:43 EDT
Investigating -
Our Gemini Credit Card call center is experiencing higher than usual call volume. Customers are advised to email support@gemini.com
Oct 21, 09:21 EDT
Resolved -
This incident has been resolved.
Oct 22, 14:57 EDT
Investigating -
Some customers may have received, or may still receive, extra notifications. The Gemini Credit Card’s functionality is not affected. We are working on a fix and will provide an update as soon as more information becomes available.
Oct 22, 00:33 EDT
Resolved -
This incident has been resolved.
Oct 21, 13:31 EDT
Investigating -
We are currently investigating an issue that is affecting Crypto withdrawals. All customer accounts and funds remain completely secure. Further updates to follow.
Oct 21, 10:01 EDT
Resolved -
This incident has been resolved.
Oct 20, 22:36 EDT
Investigating -
Customers may be unable to complete Gemini Credit Card onboarding at this time. Our team is investigating and working to restore full access. All customer accounts and funds remain completely secure.
Oct 20, 10:52 EDT
Resolved -
This incident has been resolved.
Oct 20, 21:55 EDT
Update -
We are currently experiencing multiple customer experience issues across our web and mobile platforms due to an AWS outage. We expect to gain full functionality as soon as the AWS issue is resolved
Oct 20, 12:33 EDT
Update -
Some wire deposits and withdrawals are delayed due to an ongoing AWS outage affecting partner banks. The team is monitoring and will process transactions as connectivity stabilizes. All customer accounts and funds remain completely secure.
Oct 20, 12:08 EDT
Update -
We are continuing to monitor for any further issues.
Oct 20, 09:08 EDT
Monitoring -
We've reopened access and are monitoring our services to confirm stability.
Oct 20, 06:15 EDT
Update -
We are seeing improvements across various services. Our team is verifying system stability before reopening to ensure everything is fully operational.
Oct 20, 05:51 EDT
Update -
We are continuing to investigate this issue.
Oct 20, 05:34 EDT
Investigating -
We're investigating an AWS outage that's impacting parts of our platform, certain features of the Exchange may be slow or unavailable.
All user interfaces, trading, credit card services will remain unavailable during this time.
All customer accounts and funds remain completely secure.
Oct 20, 03:57 EDT
Resolved -
This incident has been resolved.
Oct 17, 21:56 EDT
Investigating -
Litecoin deposits and withdrawals are currently delayed. The team is investigating and working to restore normal processing. All customer accounts and funds remain completely secure.
Oct 17, 12:31 EDT
Resolved -
Please update to 25.1016.1 for latest version
Oct 17, 18:30 EDT
Investigating -
We are currently investigating mobile app crashes affecting Android users on version 25.1016.0. Our team is working to publish a fix to the Google Play Store. All customer accounts and funds remain completely secure.
Oct 17, 13:30 EDT
Resolved -
This incident has been resolved.
Oct 17, 03:00 EDT
Investigating -
Due to high volatility, we are seeing intermittent connectivity issues for websockets endpoint /v1/marketdata. We are currently investigating issue.
During this time, please use websockets endpoint /v2/marketdata.
Oct 16, 06:34 EDT
Completed -
The scheduled maintenance has been completed.
Oct 16, 05:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 04:30 EDT
Scheduled -
We will be upgrading FIX order entry instances & some FIX clients may experience a brief disconnect on their sessions. All other services will remain fully operational.
Oct 16, 00:57 EDT
Completed -
The scheduled maintenance has been completed.
Oct 13, 06:30 EDT
Update -
Please note maintenance has been extended by 30 mins to 06:30 ET.
Oct 13, 05:58 EDT
Update -
Please note maintenance has been extended by 30 mins to 06:00 ET.
Oct 13, 05:16 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 04:30 EDT
Scheduled -
We will be undergoing a scheduled maintenance during this time. Some users may experience brief interruptions creating & cancelling orders . All other services will remain up.
Oct 13, 02:30 EDT